Card Reader Firmware Update

Firmware update process: B200 & B250

With the release of SwipeSimple Mobile V6.10, you will have the ability to update the firmware for your B200 or B250 card reader. 

If you do not update your card reader firmware by December 31, 2021, you will only be able to process Swiped or Keyed Entry transactions when using SwipeSimple, until you update the firmware on your card reader.

update-firmware-settings-final.png

Follow these steps to update your firmware:

iOS

  • Download the latest version of SwipeSimple (V6.10.0) from the iOS App Store on your mobile device
  • Open the SwipeSimple app on your mobile device and navigate to Settings > Device Management
  • Plug your B200 or B250 card reader into a power source and select it from the list
  • Follow the on-screen prompts to update the card reader firmware

Android

  • Download the latest version of SwipeSimple (V6.10.0) from Android Google Play Store on your mobile device
  • Open the SwipeSimple app on your mobile device and navigate to Settings > Device Management
  • Plug your B200 or B250 card reader into a power source and select it from the list
  • Follow the on-screen prompts to update the card reader firmware

You will also be prompted to update your firmware after completing a successful transaction on SwipeSimple Mobile App V6.10.0 or above.

Once you tap on Update Firmware, the entire process will take less than 15 minutes. In order to ensure a successful update, you will need to:

  1. Ensure the the card reader is plugged into a power source
  2. Ensure your mobile device has a network connection
  3. Keep the card reader powered on
  4. Keep the SwipeSimple Mobile App open on your iOS or Android device

Once the firmware update is complete, you can continue processing EMV chip card transactions with your card reader.

To receive an optimized experience when accepting payments with SwipeSimple, please ensure you are always on the latest version of the SwipeSimple Mobile App.

Firmware update: A200

There is no way to remotely update the firmware on an A200 card reader.

Beginning January 1, 2022 all A200 card readers will no longer support EMV chip card transactions. After January 1, 2022, swiped/magnetic stripe transactions will be the only type of transaction available for merchants using an A200 card reader.

If you currently use an A200 card reader to accept credit card payments with SwipeSimple and would like to accept EMV chip card payments after January 1, 2022, please reach out to your Merchant Service Provider for alternative card readers or other recommended paths forward.

Not sure who your merchant service provider is? Contact our team for assistance.

FAQs

I can’t update the SwipeSimple Mobile App in my iOS App Store. How can I update my card reader firmware?
If you cannot update the SwipeSimple Mobile App to the latest version, it is likely that you are on a version of iOS 11 or earlier that is not compatible with current SwipeSimple releases. In this case, we recommend that you update your mobile device to iOS 12 or above, then download the latest version of SwipeSimple.

What if I do not update my card reader firmware before December 31, 2021?
If you have not updated your card reader firmware, and are using SwipeSimple Mobile App v6.9 or below, you will be unable to complete a successful EMV transaction. You will then need to attempt the transaction again as Swiped or Keyed.

If you have not updated your card reader firmware, and are using SwipeSimple Mobile App v6.10 or above, you will be presented with clear instructions if you attempt an EMV transaction on January 1, 2022 or later, but will still need to update your card reader firmware to complete an EMV transaction.

How can I confirm whether my reader has up-to-date firmware?

To confirm if your reader has up-to-date firmware, navigate to Settings > Device Management in your SwipeSimple app and select the reader. 
If the firmware needs to be updated, you will see an Update Firmware button at the bottom of the screen:

oldFirmware.png

If your firmware does not need to be updated, the Update Firmware button will not appear:
newFirmware.png

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