Firmware update process: B200 & B250
With the release of SwipeSimple Mobile V6.9, you will be prompted to update the firmware for your B200 or B250 card reader after processing a successful transaction.
If you do not update your card reader firmware by December 31, 2021, you will only be able to process Swiped or Keyed Entry transactions when using SwipeSimple, until you update the firmware on your card reader.
After processing a successful transaction on SwipeSimple Mobile App V6.9 you will be prompted to update the firmware on your B200 or B250 card reader.
Once you tap on Update Firmware, the entire process will take less than 15 minutes. In order to ensure a successful update, you will need to:
- Ensure the the card reader is plugged into a power source
- Ensure your mobile device has a network connection
- Keep the card reader powered on
- Keep the SwipeSimple Mobile App open on your iOS or Android device
Once the firmware update is complete, you can continue processing EMV chip card transactions with your card reader.
To receive an optimized experience when accepting payments with SwipeSimple, please ensure you are always on the latest version of the SwipeSimple Mobile App.
Firmware update: A200
There is no way to remotely update the firmware on an A200 card reader.
Beginning January 1, 2022 all A200 card readers will no longer support EMV chip card transactions. After January 1, 2022, swiped/magnetic stripe transactions will be the only type of transaction available for merchants using an A200 card reader.
If you currently use an A200 card reader to accept credit card payments with SwipeSimple and would like to accept EMV chip card payments after January 1, 2022, please reach out to your Merchant Service Provider for alternative card readers or other recommended paths forward.
Not sure who your merchant service provider is? Contact our team for assistance.
Can I update my card reader firmware without accepting a transaction?
Yes. You can complete the firmware update at any time from the Device Management settings in the SwipeSimple Mobile App.
To do so, follow these steps:
- Open SwipeSimple Mobile App V6.9 or above
- Turn on your card reader
- Go to Settings > Device Management
- Select the reader you wish to update
I can’t update the SwipeSimple Mobile App to V6.9 in my iOS App Store. How can I update my card reader firmware?
If you cannot update the SwipeSimple Mobile App to the latest version, it is likely that you are on a version of iOS 11 or earlier that is not compatible with current SwipeSimple releases. In this case, we recommend that you update your mobile device to iOS 12 or above, then download the latest version of SwipeSimple.
What if I do not update my card reader firmware before December 31, 2021?
If you have not updated your card reader firmware, and are using SwipeSimple Mobile App v6.9 or below, you will be presented with a “Please Wait…” message when attempting to process an EMV transaction after which the transaction will not complete. You will then need to attempt the transaction again as Swiped or Keyed.
If you have not updated your card reader firmware, and are using SwipeSimple Mobile App v6.10 or above (anticipated for release on December 8, 2021), you will be presented with clear instructions if you attempt an EMV transaction on January 1, 2022 or later, but will still need to update your card reader firmware to complete an EMV transaction.