Connecting a bluetooth card reader to your mobile device

1. Charge your card reader with the enclosed cable. You can either connect the card reader to a computer or power adapter. A full charge may take up to two hours.
2. Download and install the SwipeSimple app. The app can be downloaded from the App store or Google Play Store.
3.  Enable Bluetooth on your device
4. Press and hold the power button on the reader until a light starts flashing blue
5. Enter the SwipeSimple application. Type in an amount, then tap on Checkout
6. When prompted if you plan to use a reader, select Yes
7. Allow all permissions asked by your device
8. SwipeSimple will scan for nearby readers and automatically pair
9. When the screen says 'Tap, Dip, or Swipe' with an image of the connected reader, your reader is ready to use.

Having trouble connecting your device? Follow these troubleshooting steps:

SwipeSimple will detect if the bluetooth and other necessary permissions are disabled on a device and direct a user to device settings if the card reader is unable to connect when processing payments. If you see one of these prompts, be sure to follow the instructions to enable bluetooth and operational permissions for SwipeSimple and your card reader.

Bluetooth readers can only be paired to one device at a time. Ensure the Bluetooth reader is not paired with another device. If the reader is paired to another device, please select "Forget This Device" in the Bluetooth settings and try again.

If a card reader is still unable to connect, follow the steps below to pair your reader. 

iOS

1. Ensure that reader is on and fully charged
2. Ensure reader is not paired in your mobile device Bluetooth settings
3. Navigate to SwipeSimple Settings > Device Pairing  
   • Ensure Use Bluetooth Reader is toggled 'On'
   • Ensure the reader appears in the list of available readers
   • Select to pair reader from available list
4. Ensure that permissions are enabled for SwipeSimple

   1. Open device Settings

   2. Scroll down to the bottom, where the apps on the device are listed, select SwipeSimple
   3. Ensure that Bluetooth, Microphone, and Local Network is enabled for SwipeSimple


If reader still does not appear during transaction, try resetting the reader following the reset instructions below.

Android

1. Ensure that reader is on and fully charged
2. Ensure reader is not paired in your mobile device Bluetooth settings

3. Navigate to SwipeSimple Settings > Device Pairing  
   • Ensure Use Bluetooth Reader is toggled 'On'
   • Ensure the reader appears in the list of available readers
   • Select to pair reader from available list
4. Ensure that permissions are enabled for SwipeSimple

   1. Open device Settings

   2. Go to Apps
 and select SwipeSimple
   3. Go to Permissions.
   4. Update any disallowed permissions to allowed.
5. If reader still does not appear as option during transaction, try enabling the location on the device
   1. Open device settings and go to Location
   2. If OFF, toggle ON
   3. If ON, toggle OFF, then back ON

If reader still does not appear during transaction, try resetting with a paperclip using the reset instructions below.

Card Reader Factory Reset

Is your card reader a B200 or B250? 

1. Insert a paperclip into the small round hole located next to the charging port.
2. Depress the button for 15-20 seconds. (The lights should turn off during this process, if they do not, you are not pressing the button.)
3. After 15-20 seconds, release the button and the lights will flash a series of colors then return to normal standby mode.
4. The reader is reset. 

Is your card reader a B350?

1. Hold the power button down 
2. After 15-20 seconds, release the button and the lights will flash a series of colors then return to normal standby mode.
3. The reader is reset.