Contact us

As a merchant, you can sign up for SwipeSimple in two ways:

  • Through a partner network of Merchant Service Providers 
  • Directly from CardFlight, with an offering called SwipeSimple Connect

Did you sign up for SwipeSimple through one of our partners? (Most common)

For support, your Merchant Service Provider is the best point of contact.  They will have access to your complete account details, the ability to make changes to your account, and will be able to answer your questions about SwipeSimple or about your merchant account with them. 

If you aren’t sure who your Merchant Service Provider is, click the Need Help❓button at the bottom right of the screen and write Who's my Merchant Service Provider? in the message box. Be sure to include your business name (DBA) so that we are able to look up the information for you.

Did you sign up through SwipeSimple Connect? (Available since September 2023)

Merchants who signed up through SwipeSimple Connect should contact the SwipeSimple Support team.

  • By phone: (800) 783-5596. Our hours are Monday–Friday from 8am–9pm EST.
  • By email: support@swipesimple.com
  • Direct from the Support Center: Click the Need Help❓button at the bottom right of your screen and complete our contact form. 

Partner Support

Are you a SwipeSimple Reseller Partner who has questions or needs troubleshooting assistance?

  • Call us: (800) 783-5596. Our hours are Monday–Friday from 8am–9pm EST.
  • Email us: support@swipesimple.com
  • Click the Need Help❓button at the bottom right of your screen and complete our contact form.

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