Providing clear booking policies to your customers helps set expectations and prevent misunderstanding or disputes. You can also set up reminders, which help reduce no-shows and late cancellations. Below, you will find helpful information on providing this information to your customers each time they book an appointment.
Booking Policies
- Most of these options can be found under Settings > Booking Policies. You will find helpful tool tips next to each to guide you on their purpose.
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Appointment Lead Time
- Set the required advance notice for bookings to prevent last-minute appointments.
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Appointment Cancel/Reschedule Policy
- Set the required advance notice for bookings to prevent last-minute appointments.
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Time & Date Formats
- Set the required advance notice for bookings to prevent last-minute appointments.
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Booking Increments
- Set default availability duration in minutes.
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Currency
- Set the currency you accept at your business.
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Appointment Lead Time
Reminder Settings
- To learn how to set up reminders, click here.
Terms of Service
- If you want to provide customers with Terms of Service, you can add this via Settings > Booking Policies > Terms & Conditions. This is a good place to add your policies around cancellations and rescheduling.
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- 500 Character Limit
- Customers must accept before they can book an appointment.
Need Help
- Click the Need Help❓button at the bottom right of your screen and complete our contact form.
- Email us: support@swipesimple.com
- Call us: (800) 783-5596. Our hours are Monday–Friday from 8am–8pm EST.