SwipeSimple Appointments Account Management

Billing FAQ

1. How much does SwipeSimple Appointments cost?
   • $29.95, per month. Cancel anytime!
     • Additional Users: $14.95 per user, per month
2. How do I cancel my service?
   • To cancel your plan, go to your profile in the top right corner, choose profile settings and then click Close account.

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   • Important Notes: If you cancel your account mid-month, you’ll receive a credit that can be applied if you choose to resubscribe in the future. There are no refunds for unused subscription time. 
   • Important Note: Canceling SwipeSimple Appointments does not cancel your SwipeSimple service. This is an independently billed service. 
2. How do I update my payment information?
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     • You can update your billing information by going to Plans and Billing, Choose Billing and then edit card details.

1. Is my billing for SwipeSimple Appointments the same as my billing for my SwipeSimple card processing account? 
   1. No. You will be billed directly from SwipeSimple for your Appointment Scheduling Subscription. The charge will show up as Scheduling Software on your credit card statement.
2. Can I have more than one calendar for scheduling with only one user?
   1. If you want to schedule appointments for multiple staff members you need to have one user seat per staff member.
3. How do I add an additional user seat?
   • Navigate to Plans & Billing > Plans.
   • Locate “If you want to update users in your current plan then “Click Here."

• Enter the amount of users you want to add. For example, to add two additional users, enter the number two.

• Click submit

1. How do I remove a user seat?  
   1. Navigate to Plans & Billing > Plans.
   2. Locate “If you want to update users in your current plan then “Click Here” 
   3. Enter the number of user seats you want to remove using negative numbers. For example, if you want to remove one user, enter -1.

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    • Click Submit.

Need Help

1. Click the Need Help❓button at the bottom right of your screen and complete our contact form.
2. Email us: support@swipesimple.com
3. Call us: (800) 783-5596. Our hours are Monday–Friday from 8am–8pm EST.