Frequently Asked Questions
General
- Will I receive multiple billing statements?
- Is SwipeSimple cloud-based?
- How secure is the SwipeSimple system?
- Whom do I contact about pricing and fees?
- How do I get a username and password?
- How do I sign in after I apply for SwipeSimple?
My account
- How do I change or reset my password?
- Why don't I see my money in my account?
- I can't access a setting on my account. How do I get this setting updated?
- How can I change my account information?
- Can I add additional users to my SwipeSimple account?
- Can I add multiple MIDs or merchant accounts to SwipeSimple?
Managing my business
- How can I manage multiple merchant accounts?
- Does SwipeSimple support HSA and FSA cards?
- Can I use SwipeSimple without an internet connection?
- Can I accept gift cards with SwipeSimple?
- How can I customize my receipts?
- Can I restrict my employee’s user settings?