Frequently Asked Questions

General

• How do I fix a Selected Payment Device Error Message?
• Can SwipeSimple accept international cards? 
• How do I update my SwipeSimple Mobile App?
• What card brands are accepted by SwipeSimple?
• How do I sign up for an account on SwipeSimple?
• How am I billed for SwipeSimple?

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My account

• How do I change or reset my password?
• Why don't I see my money in my account?
• How can I change my account information?
• I can't access a setting on my account. How do I get this setting updated?
• How do I add or edit user accounts?
• Can I add multiple MIDs or merchant accounts to SwipeSimple?

Managing my business

• FAQ: Refunds in SwipeSimple
• How do I view tips I have accepted?
• How can I customize my receipts?
• Can I restrict my employee’s user settings?
• Does SwipeSimple support HSA and FSA cards?
• Can I use SwipeSimple without an internet connection?

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