Many account changes are possible by logging into the SwipeSimple website. Admin users can manage settings like taxes, tipping, and customization of receipts, invoices and more. Other account details such as your deposit account, address on file, owner information, batch settlement time, and more will be managed by the company through which you initially signed up for SwipeSimple.
Merchants sign up for SwipeSimple in two ways:
- Through a partner network of Merchant Service Providers
- Directly from CardFlight with an offering called SwipeSimple Connect
Did you sign up for SwipeSimple through one of our partners? (Most Common)
Merchants who signed up through one of our partners will have their SwipeSimple account managed through their Merchant Service Provider. Your Merchant Service Provider will have access to your account details and will be able to process your account update request.
The contact information for your Merchant Service Provider can be found in SwipeSimple.
On SwipeSimple mobile and terminal, select the sidebar menu and choose Settings. In the Support section, select the first option which is the name of your Merchant Service Provider and you will find their phone number listed.
From SwipeSimple Web, click on the question mark in the bottom righthand corner and select 'Learning and Support' to find the phone number for your Merchant Service Provider.
Did you sign up through SwipeSimple Connect? (Available since September 2023)
Merchants who signed up through SwipeSimple Connect and require assistance with changing account information such as address on file or deposit information should contact the SwipeSimple Support team. Submit a written request by clicking the Help button below or email us.