Your merchant account, including any tax reporting and 1099-K delivery, will be managed by the company through which you initially signed up for SwipeSimple.
Merchants sign up for SwipeSimple in two ways:
- Through a partner network of Merchant Service Providers
- Directly from CardFlight with an offering called SwipeSimple Connect
Did you sign up for SwipeSimple through one of our partners? (Most Common)
Merchants who sign up through one of our partners will have tax reporting and 1099-K delivery managed by their Merchant Service Provider.
SwipeSimple does not generate or distribute 1099-K forms for partner-managed accounts, and SwipeSimple Support does not have visibility into when or how your Merchant Service Provider delivers tax documents.
For questions about your 1099-K—including eligibility, timing, delivery method, or corrections, you’ll need to contact your Merchant Service Provider directly.
The contact information for your Merchant Service Provider can be found in SwipeSimple.
On SwipeSimple mobile and terminal, select the sidebar menu and choose Settings. In the Support section, select the first option which is the name of your Merchant Service Provider and you will find their phone number listed.
From SwipeSimple Web, click on the question mark in the bottom righthand corner and select 'Learning and Support' to find the phone number for your Merchant Service Provider.
Did you sign up through SwipeSimple Connect? (Available since September 2023)
Merchants who signed up through SwipeSimple Connect will receive their 1099-K directly, if required.
You’ll receive an email with a secure link to access your 1099-K within 1–2 weeks of January 31st.
The email is sent to the primary email address associated with your SwipeSimple account.
If you believe you should have received a 1099-K or need help locating the email, contact SwipeSimple Support for assistance.