Your transaction funding and deposit account will be managed by the company through which you initially signed up for SwipeSimple.
Merchants sign up for SwipeSimple in two ways:
- Through a partner network of Merchant Service Providers
- Directly from SwipeSimple, powered by CardFlight with an offering called SwipeSimple Connect
Did you sign up for SwipeSimple through one of our partners? (Most Common)
Merchants who signed up through one of our partners will have deposits managed by your Merchant Service Provider. Your Merchant Service Provider will have access to your account details and will be able to answer any questions regarding how you are funded, including how and when deposits are made to your bank account. SwipeSimple Support will not have access to this information.
The contact information for your Merchant Service Provider can be found in SwipeSimple.
On SwipeSimple mobile and terminal, select the sidebar menu and choose Settings. In the Support section, select the first option which is the name of your Merchant Service Provider and you will find their phone number listed.
From SwipeSimple Web, click on the question mark in the bottom righthand corner and select 'Learning and Support' to find the phone number for your Merchant Service Provider.
Did you sign up through SwipeSimple Connect? (Available since September 2023)
Merchants who signed up through SwipeSimple Connect can see the status of their transaction funding after batch settlement at any time through the SwipeSimple Connect merchant portal. Merchants will typically see funds deposited into their bank account 2 business days after the date of the transaction. If you feel there has been a delay receiving funds, click the orange Help❓button at the bottom right of the screen to contact the SwipeSimple Customer Support team.