A920 Terminal Quick Reference Guide

Quick Reference Guide

Facing the terminal’s screen, look for the power symbol on the right side of the terminal. This is the power button for the terminal.
Push the “Power” button and hold for 2 to 4 seconds
The PAX startup screen will appear. Wait for the boot to complete.
On successful startup, the Android home screen will appear.

From the PAX A920 terminal home screen, select the “Settings” icon.
You will be prompted for a password. Depending on the device firmware version, enter either 9876, pax9876, or pax9876@@ as the password and select “OK”.
You will be directed to the settings screen. Select Wi-Fi settings.
A list of available Wi-Fi networks will appear. Select one of the networks that you have access to.
Enter your Wi-Fi password and select “CONNECT”.
Upon successful authentication, the terminal will be connected to the Wi-Fi network.

On the terminal device’s home screen, select the BroadPOS payment application. Depending on a merchant’s backend processor, this will be labelled as Omaha, TSYS Sierra, Vantiv, or RapidConnect.
Once selected, you will be taken to the BroadPOS home screen.
Tap the circle icon at the bottom of the screen to enable the BroadPOS payment application to run in the background.

If you have not yet created your account password, please locate your Welcome Email. This email would have been sent to you at the time your account was created. Click the “Log in Now” button to be prompted to create your account password in a web browser
On the terminal device home screen, select the “SwipeSimple” icon to be taken to the login screen.
Enter the email address associated with your SwipeSimple merchant account and your recently created password.
When you have successfully logged in, you will be redirected to the New Charge screen.

After logging into the SwipeSimple application, you will see the New Charge screen.
Adding items to your cart:
- To add a Quick Item to your cart, select the “Quick Item” tab just above the keypad and key in a dollar amount on the touch screen (select the plus (+) button on the bottom left to add additional Quick Items).
- To add a saved item from your Item Catalog, select the “Items” tab and choose an item(s) from your list.
- Select the “Cart” tab to review or modify the items in your cart.
Select the Checkout button.
Select “Card” or “Cash” as the method of payment.
When selecting “Card”: Tap, dip or swipe the card on the PAX A920 hardware terminal. The app will show a “PROCESSING” screen. Upon successful charge, the user is prompted to “REMOVE CARD”, and will be presented with an Approval screen with options to print/email/text receipt or view additional transaction details..
When selecting “Cash”: Select a Tendered Amount. The app will show a “PROCESSING” screen. Next, the user is presented with a Change Due screen with options to print/email/text receipt or view additional transaction details.
Note: SwipeSimple does not support split tender — each transaction can only be processed with a single payment method. If a customer needs to pay with multiple cards or a combination of cash and card, each portion must be run as a separate transaction.

The card must be present or card details available to key for refunds
In the SwipeSimple app, select the side menu button from the upper left corner and select the “Transaction History” option.
Tap on the transaction you would like to refund.
Tap on the refund button.
Select the amount you would like to refund.
Tap confirm.
Insert the card used in the original transaction or key in the card details.

In the SwipeSimple app, select the side menu button from the upper left corner.
Select the Current Batch button from the menu.
Select the “Close Batch” option in the top right to close the batch.
Depending on your settings selection, the terminal will print out the batch report.

In the SwipeSimple app, select the side menu button from the upper left corner.
Select the Current Batch button from the menu.
Tap on the transaction that you wish to add the tip to.
Add tip amount to the TIP field.
Select SAVE & CLOSE to exit or SAVE & NEXT to move to the next transaction in the batch.