Voiding a transaction is generally available for any transaction which has not batched yet. Once a transaction is included in a batch and the settlement process has begun, it is unable to be voided. The refund option will continue to be available.
To void a transaction in the SwipeSimple Application, navigate to the sidebar menu and click 'Transactions.' Select the transaction you wish to void. Tap Void to void your selected transaction.
If the void option is not displayed, the transaction can no longer be voided.
Note: If the transaction you’re voiding was used to pay an invoice, that invoice will automatically return to Unpaid status once the void is processed. This reflects that the payment was reversed before it settled and the balance is still outstanding. You can then resend the invoice, mark it as paid, or void it from the Invoices tab.