Refunding full transaction amount
Partial refunds
After issuing a refund refund
Refund the full amount of transaction
Select the three lines appearing on the top left-hand corner of SwipeSimple to access the App’s Menu. From the Menu, select Transaction History. Navigate to the transaction you wish to modify. You can locate the transaction by scrolling down or using the search bar.
Once you locate the transaction, tap the transaction to open the transaction record. Tap "Issue Refund". Upon selecting the Refund option, the original transaction amount is pre-filled. Select "Refund" to process the refund.
Partial Refunds on SwipeSimple Mobile
Select the three lines appearing on the top left-hand corner of SwipeSimple to access the App’s Menu. From the Menu, select Transaction History. Navigate to the transaction you wish to modify. You can locate the transaction by scrolling down your Transaction History or using the search bar in the top right-hand corner.
Once you locate the transaction, tap the transaction to open the transaction record. Tap "Issue Refund." The original transaction amount will be pre-filled. Next, type in the amount you'd like refunded before selecting "Refund" to finalize the transaction.
After Issuing a Refund
A full or partial refund result will appear as a new record on the Transaction History page. If only a partial refund from a total amount is processed, return to the original transaction listing should you need to refund any remaining transaction balance.
If an error was made when processing a refund, the refund can be voided (up to 24 hours after it was originally processed) before your next daily batch. Select the Transaction number for the refund. Next, Select the Void button. If the Void option is not displayed, the void period has expired.
After your refund is processed, it will settle in your next batch. The amount of time it takes for a refund to be received by your customer’s bank account varies based on your customer’s card issuing bank.