When using SwipeSimple on a PAX Terminal, your merchant service provider will configure your account and terminal to handle batches. This can be set up in several ways.
If your account is configured to batch through SwipeSimple or BroadPOS and your batch hasn't settled, try manually batching out via this process found here.
If the batch still does not settle, you can contact your Merchant Service Provider for help.
Did you sign up for SwipeSimple through one of our partners? (Most Common)
Merchants who signed up through one of our partners will have deposits managed by your Merchant Service Provider. Your Merchant Service Provider will have access to your account details and will be able to answer any questions regarding how you are funded, including how and when deposits are made to your bank account
The contact information for your Merchant Service Provider can be found in SwipeSimple.
On SwipeSimple mobile and terminal, select the sidebar menu and choose Settings. In the Support section, select the first option which is the name of your Merchant Service Provider and you will find their phone number listed.
From SwipeSimple Web, click on the question mark in the bottom righthand corner and select 'Learning and Support' to find the phone number for your Merchant Service Provider.
Did you sign up through SwipeSimple Connect? (Available since September 2023)
Merchants who signed up through SwipeSimple Connect can see the status of their transaction funding after batch settlement at any time through the SwipeSimple Connect merchant portal. Merchants will typically see funds deposited into their bank account 2 business days after the date of the transaction. If you feel there has been a delay receiving funds, click the orange ❓Help button at the bottom right of the screen to contact the SwipeSimple Customer Support team.