Yes. Go to the Transactions page and select the TRANSACTION # for the transaction you would like to modify. Select either Issue Refund or Void. Note that selecting Issue Refund will not automatically refund the transaction, but will first give you the option to select the dollar amount you would like to refund, allowing for partial refunds. If you wish to refund the full amount, be sure to enter that full amount.
Please note that you can only void a transaction up to 24 hours after it was originally taken. If the Void option is not displayed, the void period has expired.
| Invoice impact: If the transaction you’re voiding was used to pay an invoice, that invoice will automatically return to Unpaid status once the void is processed. Refunding a transaction does not reopen the associated invoice. |
*Compliance regulations require card information to be erased after one calendar year. If the transaction you are trying to refund is dated older than a year and you are receiving an error, please contact your merchant service provider for assistance processing your refund outside of SwipeSimple.
The contact information for your Merchant Service Provider can be found in SwipeSimple.
On SwipeSimple mobile and terminal, select the sidebar menu and choose Settings. In the Support section, select the first option which is the name of your Merchant Service Provider and you will find their phone number listed.
From SwipeSimple Web, click on the question mark in the bottom righthand corner and select 'Learning and Support' to find the phone number for your Merchant Service Provider.