SwipeSimple can send your customers an email, sms, or both when a booking is confirmed, rescheduled, or cancelled, and sends reminders before the appointment. Messages come from SwipeSimple on your behalf.
Turning on Notifications
- Go to Settings > Notifications & Reminders to choose what goes out.
- Under Notifications choose one of the following in the Send Via section:
- SMS
- Both
- Toggle each notification event on or off:
- Booking confirmed
- Booking rescheduled
- Booking cancelled
- Video call link ready (for Google Meet bookings)
Confirmation and reminder emails include a View or reschedule this appointment button. It lets the customer reschedule or cancel online until your rescheduling and cancellation window closes. After that, the email asks the customer to contact you directly.
Reminders
- Under Customer Reminders, you can set the cadence of reminder emails.
- Set the first reminder in minutes, hours, or days before the booking.
- Optionally add a second reminder.
Edit the messaging
In the Email message editor you can change the subject line and the intro message. Click a booking detail (customer name, service name, date, time, staff name, or business name) to insert it; it is filled in when the message is sent. The preview shows what your customer sees.
Text messages always start with your business name and are limited to 640 characters. Links in messages are limited to your SwipeSimple booking pages and Google Meet.
Payment request messages
When you book a customer and choose Send payment request, the customer receives an email or text with the amount, how long the time is held, and a Pay now link.
Email:
SMS:
