Your customers book from your booking page, a link that ends in /book/ followed by your business name. Find it under Settings > Booking page, or click My booking page at the top of Appointments to see what customers see.
What your customer does
- Choose a service area, if you have set any up.
- Chooses what to book. Booking types appear by category, with length, price, and payment terms. If multi-service bookings are on, the customer can add more services to the same visit.
- Chooses a staff member, if the booking type allows it. Anyone available shows every open time.
- Picks a date and time. Times are shown in your business time zone.
- Enters their details: full name, email, phone, and answers to any questions you added.
- Pays, if required. For a deposit or full payment, the customer clicks Continue to payment and pays on your secure SwipeSimple payment page. The time is held for 15 minutes. Otherwise the booking is confirmed right away.
- Sees a confirmation and receives a confirmation email.
Rescheduling and cancelling
The confirmation email and reminders include a View or reschedule this appointment button. Customers can use it to reschedule or cancel online until your rescheduling and cancellation window closes.
After that, they are asked to contact you directly. You can set the window for these under Settings > Booking page
| Note: If a paid booking is cancelled, refund the customer in SwipeSimple. See Managing Deposits and Payments |
