Overview
Text Loyalty & Reviews is the all-in-one text marketing solution to help small businesses drive repeat visits, deepen customer relationships, and grow their brand. Merchants will be able to create custom loyalty programs and marketing offers as well as send out text updates to their customers.
FAQ
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What is Text Loyalty & Marketing?
- A paid add-on tool for SwipeSimple that allows merchants to build marketing campaigns through collection of customer contact information via QR code & loyalty sign-up options. Merchants can build customized loyalty programs, create email and text marketing campaigns and even send and receive texts to customers who’ve opted in.
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How can I sign up for this service?
- If you are an existing SwipeSimple merchant you can check to see if Text Loyalty & Marketing are available to you by logging into swipesimple.com and looking for the App Marketplace option in your left-hand menu.
- Click Text, Loyalty & Marketing and follow the sign up steps to schedule a call with our sales team.
- Don’t see App Marketplace? This means your Merchant Service Provider is not participating in this offering. Please contact your Merchant Service Provider to let them know you’d like access to the SwipeSimple App Marketplace and Text/Loyalty/Marketing.
- If you are an existing SwipeSimple merchant you can check to see if Text Loyalty & Marketing are available to you by logging into swipesimple.com and looking for the App Marketplace option in your left-hand menu.
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How much does it cost?
- Starter Plan: $59.99/month (Texting & Reviews only)
- Standard Plan: $95.95/month
- Month to Month, no contracts
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How do I update or cancel my Text/Loyalty Marketing account?
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Update account settings & billing: You will find the option to manage your account settings under the Manage menu button at the top of their dashboard.
- You can manage:
- Group Settings
- Users
- Billing & Auto Recharge Settings
- Conversations
- Personal User Profile
- You can manage:
- Please click the orange Help❓button at the bottom right of the screen to contact the SwipeSimple Customer Support team if you need to:
- Update your Textable #
- Update your Loyalty Program
- Cancel your Text Loyalty & Reviews account
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Update account settings & billing: You will find the option to manage your account settings under the Manage menu button at the top of their dashboard.
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Where can I learn more about using Text, Loyalty and Marketing?
- If you’re a new merchant interested in signing up, you’ll want to schedule a call with one of our sales experts by visiting this page and click Schedule a Demo. Our sales team will guide you through the sign up and onboarding process to help make sure you are set up for success.
- If you’re an existing user, you can sign into your Text/Loyalty account and click the ? icon in the upper-right to access the FAQ and learning academy or you can reach out to the SwipeSimple Support Team with your questions.
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How do I make sure loyalty and promotions are applied correctly to my customers' transactions?
- In order to apply loyalty or promotional rewards to a transaction, they must be added as a discount in your Item Catalog. Once you’ve created the corresponding discount, you can apply it to your transaction during the checkout process.
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What if I need more help?
- The SwipeSimple Support team is here to help. Click the orange Help ? button on the SwipeSimple Support Center and use the form to reach out to us with your questions.