My money didn’t move, what should I do?

If your account is configured to automatically batch through the BroadPOS application and your money didn’t settle, follow the manual batching process found here to close your latest batch.

If your account is configured to automatically batch through SwipeSimple and your money didn't settle, please confirm:

  • The SwipeSimple application is running on the device
  • The BroadPOS application is running on the device
  • The device is connected to cellular data enabled by a SIM card or WiFi

If the batch does not attempt to resettle, contact your Merchant Service Provider for assistance. 

 

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