Merchants sign up for SwipeSimple in two ways:
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- Through a partner network of Merchant Service Providers
- Directly from CardFlight with an offering called SwipeSimple Connect
Your billing statement will come from the company through which you initially signed up for SwipeSimple.
Did you sign up for SwipeSimple through one of our partners? (Most Common)
Merchants who signed up through one of our partners will be billed for SwipeSimple through their Merchant Service Provider. Your Merchant Service Provider will have access to your account details and will be able to answer any questions regarding how you are billed.
The contact information for your Merchant Service Provider can be found in SwipeSimple.
On SwipeSimple mobile and terminal, select the sidebar menu and choose Settings. In the Support section, select the first option which is the name of your Merchant Service Provider and you will find their phone number listed.
From SwipeSimple Web, click on the question mark in the bottom righthand corner and select 'Learning and Support' to find the phone number for your Merchant Service Provider.
Did you sign up through SwipeSimple Connect? (Available since September 2023)
Merchants who signed up through SwipeSimple Connect will be charged when they process through SwipeSimple Connect. Transaction fees are assessed prior to deposits being made. SwipeSimple Connect merchants can run and export fee reports at any time through the SwipeSimple Connect merchant portal.