Refunding a transaction

To refund a customer, select Refund on the transaction detail screen and enter the amount you wish to refund for that transaction.
 

 

Partial refund

You can refund an amount less than the total of a transaction. The result of your full or partial refund will show up as a new record in the History screen.

To refund the remaining balance of a transaction, or to perform another partial refund for an amount less than the remaining balance, return to the original transaction listing.

 

 

Important note

It may take up to 7-10 days for refunds to be processed. Please contact your merchant service provider for additional information.

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