Refunding a transaction

Tap Refund and enter the amount you wish to refund for that transaction.
*Only admin users can perform refunds


Partial refund

You can refund an amount less than the total of a transaction. The result of your full or partial refund will show up as a new record in the History page.

To refund the remaining balance of a transaction, or to perform another partial refund for an amount less than the remaining balance, return to the original transaction listing.

* It may take up to 7-10 days for refunds to be processed. Please contact your Merchant Service Provider for additional information.

*Compliance regulations require card information to be erased after one calendar year. If the transaction you are trying to refund is dated older than a year and you are receiving an error, please contact your merchant service provider for assistance processing your refund outside of SwipeSimple.


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