Support Center
Card reader support
Frequently Asked Questions

Will I need to contact someone to set up my card reader after I receive my welcome email?

No. Follow the instructions in your SwipeSimple Welcome Email to sign in and your account will be ready to accept transactions!

If you need any assistance connecting your card reader, simply follow the advice listed on the pocket user guide packaged with your reader or contact your Merchant Service Provider.

Articles in this section

How can I keep my App up to date?
How do I purchase a card reader?
How do I charge my card reader?
What's included with my card reader?
How do I use the USB cable packaged with my card reader?
What does the light on my reader indicate?
Can I use any card reader with the SwipeSimple Mobile App?
Can I accept EMV chip cards with SwipeSimple?
Can I accept NFC/contactless payments and mobile wallets (including Apple Pay and Google Pay) with SwipeSimple?
Will I need to contact someone to set up my card reader after I receive my welcome email?