Connecting a bluetooth card reader to your mobile device

1. Charge your card reader using the included cable, connecting it to a power adapter. Full charge may take up to two hours.
2. Download the SwipeSimple app from the App Store or Google Play Store.
3. Enable Bluetooth on your device.
4. Press and hold the power button on the reader until it flashes blue (B250) or flashes blue and solid red (B350).
5. Open the SwipeSimple app, enter an amount, and tap Checkout.
6. When asked if you'll use a reader, select Yes.
7. Grant all requested permissions.
8. SwipeSimple will find and pair with nearby readers automatically.
9. When it says 'Tap, Dip, or Swipe' with the reader image, your reader is ready.

Device Pairing Troubleshooting steps

1. Open the SwipeSimple app. It will automatically check for Bluetooth and any other required permissions. If anything needs to be enabled, the app will prompt you — follow those prompts before continuing.
2. Make sure your card reader isn't already paired to another device. Bluetooth readers can only connect to one device at a time. To check, go to your device's Bluetooth settings and look for the reader in the paired devices list. If it's there, tap it and select "Forget This Device" or "Unpair."
3. Now you're ready to pair. Keep the reader powered on and close to your device, then follow the steps below  based on which device you have (iOS or Android) to connect it through the app.

iOS

1. Ensure that reader is on and fully charged
2. Ensure reader is not paired in your mobile device Bluetooth settings
3. Navigate to SwipeSimple Settings > Device Pairing 
   • Ensure Use Bluetooth Reader is toggled 'On'
   • Ensure the reader appears in the list of available readers
   • Select to pair reader from available list
4. Ensure that permissions are enabled for SwipeSimple
   1. Open device Settings

   2. Scroll down to the bottom, where the apps on the device are listed, select SwipeSimple
   3. Ensure that Bluetooth, Microphone, and Local Network is enabled for SwipeSimple

If reader still does not appear during transaction, try resetting the reader following the reset instructions below.

Android

1. Ensure that reader is on and fully charged
2. Ensure reader is not paired in your mobile device Bluetooth settings
3. Navigate to SwipeSimple Settings > Device Pairing 
   • Ensure Use Bluetooth Reader is toggled 'On'
   • Ensure the reader appears in the list of available readers
   • Select to pair reader from available list
4. Ensure that permissions are enabled for SwipeSimple
   1. Open device Settings

   2. Go to Apps
 and select SwipeSimple
   3. Go to Permissions.
   4. Update any disallowed permissions to allowed.
5. If reader still does not appear as option during transaction, try enabling the location on the device
   1. Open device settings and go to Location
   2. If OFF, toggle ON
   3. If ON, toggle OFF, then back ON

If reader still does not appear during transaction, try resetting with a paperclip using the reset instructions below.

Card Reader Factory Reset

Is your card reader a B200 or B250? 

1. Insert a paperclip into the small round hole located next to the charging port.
2. Depress the button for 15-20 seconds. (The lights should turn off during this process, if they do not, you are not pressing the button.)
3. After 15-20 seconds, release the button and the lights will flash a series of colors then return to normal standby mode.
4. The reader is reset. 

Is your card reader a B350? [Moby/5500]

1. Hold the power button down
2. After 15-20 seconds, release the button and the lights will flash a series of colors then return to normal standby mode.
3. The reader is reset.