Why is my SM-L200 printing blank paper?

The SM-L200 features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner ribbon. Please ensure that you use the recommended paper roll. 

Recommended receipt paper:

Manufacturer: Star Micronics 
Model: TRF58-D40-C12
Size: Roll (2.25 in x 50 ft) Printer will work well with paper rolls with width between 2.24 in and 2.28 in.  

Troubleshooting steps: 

  1. Open printer cover.
  2. Flip paper roll over and close printer cover.
  3. Try re-printing a test receipt.
  4. If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please contact your Merchant Service Provider to purchase thermal receipt paper.
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