SM-L200 FAQ and Troubleshooting

What's included with the SM-L200 receipt printer?

  • Printer and battery pack
  • USB cable
  • Sample receipt paper roll
  • Belt clip
  • SwipeSimple Tablet bundle Setup Guide – SM-L200

Which type of receipt paper should I purchase for the SM-L200?

The SM-L200 features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner ribbon. Please ensure that you use the recommended receipt paper.

Manufacturer: Star Micronics 
Model: TRF58-D40-C12
Size: Roll (2.25 in x 50 ft) The printer will work well with paper rolls between 2.24" and 2.28" in width.

Additional receipt paper rolls are usually sold in a case of 12 rolls.

Please contact your Merchant Service Provider to purchase additional receipt paper rolls.

 

Why is my SM-L200 printing blank paper?

The SM-L200 features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner ribbon. Please ensure that you use the recommended paper roll. 

  1. Open printer cover.
  2. Flip paper roll over and close printer cover.
  3. Try re-printing a test receipt.
  4. If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please contact your Merchant Service Provider to purchase thermal receipt paper.

Why is my SM-L200 blinking red?

This most likely indicates that the printer cover is open, the printer is out of paper, or the paper roll is not loaded correctly. Please check the SM-L200’s LCD screen for an error message.

  1. Open the printer cover and remove the paper roll, or reload a new roll if your printer’s paper is running low.
  2. Reload the paper roll and close the cover. Please ensure that the paper roll is loaded in the correct direction. 

Resetting the SM-L200 to Factory Mode

  1. Enter Menu Mode by pressing and holding both the MODE and FEED buttons for 5 seconds.
  2. Using the MODE button, select 2 System Setting. Confirm selection by pressing the FEED button.
  3. Ignore the Input Password screen, and press and hold the FEED button 5 seconds to enter Settings Menu.
  4. Using the MODE button, select 6-Factory Reset. Confirm selection by pressing the FEED button.
  5. Using the MODE button, select 1-Factory Reset to confirm that you wish to reset your SM-L200 back to its factory settings.
  6. Press and hold the FEED button for 5 seconds to reset printer.
  7. Press and hold MODE button to power printer back up.

To exit any current screens or return to previous menu, simply press and hold the FEED button for 5 seconds.

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