The mPOP features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner ribbon. Please ensure that you use the recommended paper roll.
Recommended receipt paper:
Manufacturer: Star Micronics
Size: Roll (2.25 in x 85 ft) Printer will work well with paper rolls with width between 2.24 in and 2.28 in.
- Open printer cover.
- Flip paper roll and close printer cover.
- Try re-printing a test receipt.
- If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please contact your Merchant Service Provider to purchase thermal receipt paper.