Why is my mPOP printing blank paper?

The mPOP features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner ribbon. Please ensure that you use the recommended paper roll.

Recommended receipt paper:

Manufacturer: Star Micronics
Model: TRF58-D50-C17
Size: Roll (2.25 in x 85 ft) The printer will work well with paper rolls between 2.24" and 2.28" in width.

Troubleshooting steps:

  1. Open printer cover.
  2. Flip paper roll and close printer cover.
  3. Try re-printing a test receipt.
  4. If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please contact your Merchant Service Provider to purchase thermal receipt paper.
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